CyberTrustWorks — One Platform. Total Trust.
Expert help before and during crisis

Incident Response Retainer

Pre-arranged access to senior responders, forensic expertise and incident leadership when every minute matters.

Business priority

Faster mobilisation and containment

Business priority

Clear roles during high-pressure events

Discuss your requirements

Free consultation

Talk to a security specialist

Tell us where you need support. We reply within one business day.

Our retainer removes procurement and onboarding delays during a security incident. Before a crisis, we learn your environment, align decision-makers and test the response process. During an event, a senior lead coordinates containment, investigation, evidence and recovery.

We begin with the outcomes your organisation must protect, then examine the people, processes, technology and dependencies that support them. This creates a practical programme grounded in operating reality rather than a generic framework exercise.

Where we focus first

Turn complex exposure into clear decisions

Pre-incident environment and stakeholder onboarding

We establish current exposure, ownership and the next defensible action.

Emergency triage and incident command

We establish current exposure, ownership and the next defensible action.

Endpoint, cloud, identity and email forensics

We establish current exposure, ownership and the next defensible action.

What we cover

Expertise built around your risk

Each workstream combines evidence review, stakeholder context and practical validation. You receive a complete view of current effectiveness, priority gaps and the sequence required to improve.

Pre-incident environment and stakeholder onboarding

We assess pre-incident environment and stakeholder onboarding against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

Emergency triage and incident command

We assess emergency triage and incident command against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

Endpoint, cloud, identity and email forensics

We assess endpoint, cloud, identity and email forensics against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

Ransomware and business-email-compromise response

We assess ransomware and business-email-compromise response against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

Evidence preservation and timeline reconstruction

We assess evidence preservation and timeline reconstruction against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

Legal, insurer and communications coordination support

We assess legal, insurer and communications coordination support against your operating environment, threat exposure and obligations, then translate the findings into sequenced improvements with named owners and measurable evidence.

How we deliver

A clear path from risk to control

01

Prepare

Agree scope, contacts, access, legal considerations and containment authority.

Decisions, owners and evidence are documented before the next stage begins.

02

Respond

Mobilise the right specialists to contain, investigate and brief stakeholders.

Decisions, owners and evidence are documented before the next stage begins.

03

Recover

Support safe restoration, close root causes and improve the response plan.

Decisions, owners and evidence are documented before the next stage begins.

What you receive

Clear evidence, not just advice

Engagement deliverables

  • Retainer onboarding and readiness review
  • Escalation matrix and emergency runbook
  • Allocated response hours and priority access
  • Incident findings and forensic timeline
  • Recovery and lessons-learned report

Best suited for

  • Organisations where downtime has high impact
  • Regulated teams with notification obligations
  • Businesses without a complete internal forensic capability

What changes

Practical business outcomes

  • Faster mobilisation and containment
  • Clear roles during high-pressure events
  • Reliable evidence for decisions and reporting
  • Reduced recovery time and repeat risk

How success is measured

Measures are agreed at the outset and tracked through delivery. Leadership receives a concise view of risk reduction, control adoption, evidence quality, accountable closure and any residual decisions requiring support.