Cookie Notice
Version 1.0 · Effective 6 November 2026 · CyberTrustWorks LLP
We use strictly necessary cookies and browser storage to run this website securely – for example, our bot-protection 'Security check' and to remember your AI-chat session and privacy choices.
1. Who we are
CyberTrustWorks LLP ("CyberTrustWorks", "we", "us"), Flat No 5, Shruti Apartment, DP Road, Guruganesh Nagar, Kothrud, Pune, Maharashtra 411038, India. Phone: +91 97650 20200. We are the Data Fiduciary for the personal data described in this notice under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Digital Personal Data Protection Rules, 2025.
2. What cookies and similar technologies are
Cookies are small files stored on your device. Local storage and session storage are browser features that hold similar information. Some of them can identify your device and are therefore personal data.
3. Strictly necessary (always on)
Used to deliver the website, keep it secure, protect forms against bots ('Security check'), remember your AI-chat session, and remember your privacy choices. Providers: Lovable Cloud. These cannot be switched off, because the site cannot work securely without them. You can still delete them in your browser settings.
Cookies and storage used on this site
| Name | Category | Purpose | Provider | Duration |
|---|---|---|---|---|
| ctw_cookie_prefs | Strictly necessary | Remembers your cookie choices and the notice version you saw. | CyberTrustWorks (local storage) | Until you clear it |
| ctw_anon_id | Strictly necessary | Random ID that links your privacy choices to our consent records without identifying you. | CyberTrustWorks (local storage) | Until you clear it |
| ctw_visitor_id | Strictly necessary | Random ID that keeps your AI-chat conversations available to you. | CyberTrustWorks (local storage) | Until you clear it |
| ctw_active_thread | Strictly necessary | Remembers which AI-chat conversation is open. | CyberTrustWorks (local storage) | Until you clear it |
| ctw_chat_consent | Strictly necessary | Remembers that you accepted the AI-chat notice. | CyberTrustWorks (local storage) | Until you clear it |
| Security check (no cookie) | Strictly necessary | Signed one-time challenge that protects forms and chat against bots. Held only in the page while you fill in a form. | CyberTrustWorks | 10 minutes |
| ctw-admin | Strictly necessary | Admin sign-in session. Set only for CyberTrustWorks staff on the admin page. | Lovable Cloud | 4 hours |
4. Analytics (optional)
Not used on this website at present. If we introduce analytics, it will be switched off until you allow it.
5. Marketing (optional)
Not used on this website at present. If we introduce marketing cookies, they will be switched off until you allow them.
6. Links to other sites
Links to LinkedIn and other sites take you to services whose own privacy policies apply.
7. Changing your choice
Use 'Cookie settings' in the footer at any time. Switching a category off is as easy as switching it on. You can also delete cookies in your browser.
8. Consent records and logs
We keep a record of every consent you give or withdraw (what you agreed to, the notice version, the time and the page) and related technical logs for at least one year from the date of processing, as required by Rule 8(3) of the DPDP Rules, 2025, and for up to 3 years where needed to show that valid consent was obtained (Section 6(10)). After that they are erased.
9. Processing outside India
Some of our service providers may store or process personal data outside India. We transfer personal data only to countries that are not restricted by the Central Government under Section 16 of the DPDP Act, and under written contracts that require the provider to protect it.
10. Security and breaches
We protect personal data with reasonable security safeguards, including encryption in transit, access controls, and logging and monitoring (Section 8(5); Rule 6). If a personal data breach occurs, we will inform affected individuals and the Data Protection Board of India as required (Section 8(6); Rule 7), and CERT-In where applicable.
11. How to withdraw consent
You can withdraw your consent at any time, as easily as you gave it. Use "Manage consent" in the website footer (https://cybertrustworks.com/privacy/requests), the unsubscribe or withdraw link in any email from us, or write to sales@cybertrustworks.com. You do not need to give a reason. Withdrawal does not affect processing carried out before you withdrew (Section 6(4)). After withdrawal we will stop processing, and make our service providers stop, within a reasonable time, except where the law requires us to keep the data (Section 6(6)). When Consent Managers registered with the Data Protection Board of India become available, you may also give, manage or withdraw consent through one of them.
12. Your rights
- Get a summary of the personal data we process about you, our processing activities, and the identities of others with whom it has been shared (Section 11).
- Have your personal data corrected, completed, updated or erased (Section 12).
- Have your grievances addressed by us (Section 13).
- Nominate another person to exercise your rights if you die or become incapable (Section 14).
- To exercise any right, use https://cybertrustworks.com/privacy/requests or email sales@cybertrustworks.com. We will respond within 30 days, and in any case within the period prescribed under the DPDP Rules, 2025 (not exceeding 90 days).
13. Grievances and the Data Protection Board
If you are unhappy with how we use your personal data, please contact our Grievance Officer first. If you are not satisfied with our resolution, you may file a complaint with the Data Protection Board of India. The DPDP Act requires you to use our grievance process before approaching the Board (Section 13(3)).
14. Your duties
When sharing personal data with us, please give accurate information, do not impersonate anyone, do not share other people's personal data without their authority, and do not file false or frivolous grievances (Section 15).
15. Children
Our website and services are for business users aged 18 and above. We do not knowingly collect personal data of children. If you believe a child has given us personal data, contact us and we will erase it.
16. Contact our Grievance Officer
Ajay Devnath, Grievance Officer & Data Protection Contact. Email: sales@cybertrustworks.com. Phone: +91 97650 20200. Post: CyberTrustWorks LLP, Flat No 5, Shruti Apartment, DP Road, Guruganesh Nagar, Kothrud, Pune, Maharashtra 411038, India (Attn: Grievance Officer).
17. Language
This notice is available in English. You can ask for it in Hindi, Marathi or any other language listed in the Eighth Schedule to the Constitution of India by writing to sales@cybertrustworks.com (Section 5(3)).