CyberTrustWorks — One Platform. Total Trust.

Fussion_GRC domain 13 of 15

Security Operations

Oversee SOC performance, detection coverage and MSSP service levels without replacing your SIEM or SOC.

Fussion_GRC consumes data from your existing tools. It does not perform security scanning.

See Fussion_GRC in action Download the CISO Report

The problem

What problem this domain solves

Security operations oversight gives the CISO a governance view of the SOC: alert volumes, response times, detection coverage and whether the in-house team or MSSP meets its service levels.

MSSP reports delivered as PDFs nobody compares month to month.
No view of which attack techniques are actually detected.
Response times not measured against agreed SLAs.
Alert fatigue hidden behind volume numbers.

For the CISO

Why this matters to the CISO

Whether the SOC is in-house or outsourced, the CISO is accountable for its effectiveness and must show it to the board and auditors.

SOC effectiveness in plain metrics and the main detection gaps.

How it works

How Fussion_GRC works in this domain

Fussion_GRC consumes data from your existing tools. It does not perform security scanning. It connects to the tools that already hold secops oversight data, then does the following:

  1. 01Calculates MTTD, MTTR and SLA compliance.
  2. 02Maps detection rules to ATT&CK techniques and shows gaps.
  3. 03Tracks MSSP service levels over time.
  4. 04Links detection gaps to risks and improvement actions.

Data in

Exactly where the data comes from

Source toolData receivedTypical sync
SIEM (Splunk, Sentinel, QRadar)Alert volumes, rules, log sourcesHourly
SOAR / ITSMCase response and resolution timesEvery 15 minutes
MSSP reports / APIsSLA performanceMonthly or via API
MITRE ATT&CK mappingDetection coverage by techniqueWeekly

Typical frequencies; exact intervals depend on each tool's API limits and your configuration. Connector availability varies — see integrations.

Data flow

From your tools to the boardroom

Your existing tools
SIEM (Splunk, Sentinel, QRadar)
SOAR / ITSM
MSSP reports / APIs
MITRE ATT&CK mapping
Fussion_GRC
  1. 1. SIEM / SOAR
  2. 2. Fussion_GRC
  3. 3. MTTD / MTTR
  4. 4. ATT&CK coverage
  5. 5. SLA review
  6. 6. Board metrics
Outputs
Controls & evidence
Risk updates
Owner workflows
Executive reporting
Fussion_GRC consumes data from your existing tools. It does not perform security scanning.

Automation

Automation and workflows

Workflows created

  • SOC metrics → SLA check → review meeting → improvement actions
  • Detection gap → use-case request → validation
  • MSSP SLA breach → service review

Actions for leaders

  • Approve detection improvement priorities
  • Raise MSSP service credits
  • Review log source gaps

Controls & evidence

Controls and evidence

Controls are defined once and mapped across frameworks. See supported frameworks.

Controls

  • Security monitoring of critical assets
  • Defined response SLAs
  • Detection coverage review
  • MSSP performance review

Evidence generated

  • Monthly SOC metrics
  • Detection coverage map
  • MSSP SLA reports
  • Improvement action log

AI assistance

How Fussion AI helps

Answers come from your own Fussion_GRC data, with sources. Learn about Fussion AI.

Questions you can ask

  • "Is our MSSP meeting its SLA?"
  • "Which ATT&CK techniques are we blind to?"
  • "Summarise this month's SOC performance."
Fussion AIIllustrative
Is our MSSP meeting its SLA?
Based on the latest data from SIEM (Splunk, Sentinel, QRadar) and SOAR / ITSM, here is what needs attention:
  • MSSP reports delivered as PDFs nobody compares month to month.
  • No view of which attack techniques are actually detected.
  • Response times not measured against agreed SLAs.

Every point links to its source record. Recommendation only — a named owner approves decisions.

Dashboard

Dashboard example

Roles

Who uses this domain

CISO

Whether the SOC is in-house or outsourced, the CISO is accountable for its effectiveness and must show it to the board and auditors.

CIO

Sees how secops oversight affects IT services, investment priorities and the systems the business depends on.

Security Manager

Runs day-to-day secops oversight operations from one queue instead of separate tool consoles.

GRC Manager

Maps secops oversight controls to frameworks, tracks evidence freshness and prepares audits.

Control Owner

SOC leads see SLA performance and improvement actions.

Auditor

Monitoring coverage, response records and service reviews.

Technical Owner

Receives specific, prioritised tasks in Jira or ServiceNow with the context needed to fix them.

Executive

SOC effectiveness in plain metrics and the main detection gaps.

Integrations

Tools you can connect

  • Splunk
  • Microsoft Sentinel
  • IBM QRadar
  • Google SecOps
  • Palo Alto Cortex XSOAR
  • ServiceNow

Named tools show typical sources; availability may be planned, roadmap or custom connector. Confirm during a demo.

See all integrations

Outcomes

Business outcomes

SOC effectiveness in plain metrics and the main detection gaps.
Monitoring coverage, response records and service reviews.
SOC leads see SLA performance and improvement actions.
Less manual effort: 4 processing steps and 3 workflows run automatically instead of in spreadsheets.

Example

Example workflow

  1. 1
    System

    New signal from SIEM (Splunk, Sentinel, QRadar)

  2. 2
    Fussion_GRC

    Calculates MTTD, MTTR and SLA compliance.

  3. 3
    Control owner

    SOC metrics → SLA check → review meeting → improvement actions

  4. 4
    GRC manager

    Evidence attached: Monthly SOC metrics

  5. 5
    CISO

    Approve detection improvement priorities

FAQ

Frequently asked questions

Does Fussion_GRC replace our SOC?

No. It provides oversight of the SOC or MSSP you already use.

Can MSSP data be imported without an API?

Yes. Monthly reports can be uploaded and their metrics recorded.

Does Fussion_GRC scan our environment?

Fussion_GRC consumes data from your existing tools. It does not perform security scanning.

Next domainPolicy & Documentation

Bring secops oversight into one operating model.

See Fussion_GRC in action Download the CISO Report